Terms of Service

1. Agreement to Terms

By accessing and using the website and services provided by Built by Mills ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Built by Mills, a business registered in England and Wales.

2. Services Description

Built by Mills provides digital services including but not limited to:

• Website design and development
• AI automation solutions
• Cloud architecture services
• E-commerce development
• Digital consulting
• Ongoing maintenance and support

Specific services will be detailed in individual project agreements or statements of work.

3. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Transmit any harmful code, viruses, or malicious software
• Interfere with the proper functioning of the website
• Use the website to send spam or unsolicited communications
• Infringe upon our intellectual property rights

4. Project Terms and Payment

Project Agreements

All projects require a signed agreement or statement of work that outlines:

• Project scope and deliverables
• Timeline and milestones
• Payment terms and schedule
• Responsibilities of both parties

Payment Terms

• A deposit (typically 50%) is required before work begins
• Invoices are payable within 14 days of issue
• Late payment may result in project suspension
• For retainer clients, payments are due monthly in advance
• All prices exclude VAT unless stated otherwise

Free Launch Website Offer

Our free launch website offer is subject to the following conditions:

• Available to new business clients only
• Requires 12-month retainer commitment (minimum £75/month)
• Website will be taken down if payments stop before 12 months
• Limited to Launch package features only
• Client owns the website after 12 months of payments

5. Intellectual Property

Client Content

You retain ownership of all content, materials, and intellectual property you provide to us. By providing content, you grant us a license to use it solely for the purpose of delivering our services.

Our Work Product

Upon full payment, you will own the final deliverables created specifically for your project. We retain ownership of:

• General methodologies and know-how
• Reusable code components and frameworks
• Documentation and processes
• The right to use the project as a portfolio example

6. Warranties and Disclaimers

We warrant that our services will be performed with reasonable care and skill. However:

• We do not guarantee specific business results or outcomes
• Technology solutions may have limitations or compatibility issues
• Third-party services are subject to their own terms and availability
• We are not responsible for content provided by you

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL OTHER WARRANTIES ARE DISCLAIMED.

7. Limitation of Liability

Our liability to you for any loss or damage arising from our services is limited to the amount paid by you for the specific service giving rise to the claim. We shall not be liable for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Data loss (though we take reasonable precautions)
• Third-party actions or services
• Force majeure events beyond our control

8. Termination

Termination by Client

You may terminate services at any time with written notice. You will be responsible for payment of all work completed up to the termination date.

Termination by Us

We may terminate services if:

• Payment is overdue by more than 30 days
• You breach these Terms
• The working relationship becomes untenable

9. Referral Program

Our referral program offers rewards for successful referrals:

• £50 for Launch packages (£1,000+)
• £100 for Scale packages (£3,500+)
• £250 for Transform packages (£10,000+)

Rewards are paid after project completion and 1 month of successful payment receipt. We reserve the right to modify or terminate the referral program at any time.

10. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy. We comply with applicable data protection laws including GDPR.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms, please contact us: