Privacy Policy

1. Introduction

Built by Mills ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website builtbymills.co.uk and use our services.

We are registered in England and Wales. Our registered address is Royal Leamington Spa, England.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and contact information (email, phone number)
• Company name and business information
• Project details and requirements when you contact us
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• General location information (country/city level)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Communicate with you about projects and updates
• Improve our website and services
• Analyze website usage and performance
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use Google Analytics to understand how visitors interact with our website. This service uses cookies to collect information such as:

• Pages you visit and features you use
• Time spent on our website
• Your approximate geographic location
• Device and browser information

You can control cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our website and conducting business (e.g., email services, analytics providers)
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at hello@builtbymills.co.uk.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 3 years for business and legal purposes.

9. International Data Transfers

Our website and services are primarily operated within the UK. Some of our service providers (such as Google Analytics) may transfer data internationally. We ensure appropriate safeguards are in place for any international transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: